Privacy Policy
Last Updated: April 2026
Indiana Best Flooring ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services, including our SMS messaging program.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Fill out our contact form
- Request a quote or schedule a consultation
- Subscribe to promotional communications
- Contact us via phone, email, or text message
This information may include:
- Name
- Email address
- Phone number
- Project details and flooring preferences
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on pages
- Referring website
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer service
- Schedule and confirm consultations and installations
- Send appointment reminders and service updates
- Send promotional offers and marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
3. SMS/Text Messaging Privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
If you opt in to receive SMS/text messages from us, you agree to receive text messages regarding appointment confirmations and reminders, service updates and notifications, responses to your inquiries, and account and scheduling information.
Message Frequency: Message frequency varies based on your interactions with us and your preferences.
Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive text messages from us unless you opt in again.
Help: For help, reply HELP to any message or contact us at (317) 528-9992 or info@indianabestflooring.com.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our business (e.g., payment processors, CRM systems, email services)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Opt out of SMS/text messages by replying STOP
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Indiana Best Flooring
500 N Meridian St, Greenwood, IN 46143
Phone: (317) 528-9992
Email: info@indianabestflooring.com